Return Policy

Love It or We’ll Make It Right Guarantee

We stand behind the look and quality of our slat wood wall panels.

If you’re not satisfied with how your Wallparta panels look in your space, contact us within 30 days of delivery and we’ll work with you to make it right — whether that’s a replacement, store credit, or refund (subject to the conditions below).

Conditions:

  • Panels must be unused and uninstalled
  • Custom-cut or special orders may be excluded
  • Return shipping costs may apply

Our priority is to make things right with minimal hassle. When possible, we’ll resolve concerns through replacements or alternatives without requiring a return. Return shipping costs will apply if a return is necessary.

Damage-Free Delivery Guarantee

Your panels should arrive in perfect condition.

If your order arrives damaged, notify us within 48 hours of delivery with photos, and we will replace the damaged panels at no cost to you.

No stress. No extra fees.

Sample-First Guarantee

Not sure which finish is right? Start with sample panels.

If you purchase sample panels first, we’ll apply the sample cost as a credit toward your full Wallparta order (within a specified timeframe).

This lets you see, feel, and test the panels before making a larger purchase.

Free Design Mockup Guarantee

We offer a free design mockup so you can see how Wallparta will look in your space before you commit.

This service is designed to:

  • Eliminate guesswork
  • Help you choose the right finish
  • Reduce ordering mistakes

There is no obligation to purchase after receiving your mockup.

Returns Overview

  • Returns must be requested within 30 days of delivery. If you (the buyer) decided that you no longer want your item or have changed your mind, you are responsible for covering the return shipping costs to our warehouse
  • Items must be unused and uninstalled
  • Refunds are processed once returned items are inspected
  • Refunds will only be issued to the original credit card that you used when placing your order

How to Initiate a Return:

To begin the return process, please contact us at returns@wallparta.com.

Once your return request is approved, we will provide detailed instructions on how and where to send your package. Please note: returns sent without prior authorization will not be accepted.

Unless the item is defective or damaged, return shipping costs are the sole responsibility of the customer.

Returns must be shipped to the following address:

[270 Rexdale Boulevard, Etobicoke, ON, Canada, M9W 1R2.]