
Return Policy
Returns & Exchanges
Love It or We’ll Make It Right Guarantee
At Wallparta, we stand behind the quality of our products and the trust our customers place in us. Every order is backed by our Wallparta Satisfaction Guarantee.
If you’re not satisfied with your purchase, we’ll work with you to make it right.
Our Satisfaction Guarantee
If you are unhappy with your Wallparta wall panels for any reason, please contact us.
Each request is reviewed individually, and we will offer a fair and reasonable resolution, which may include:
- A replacement
- A partial or full refund
- Store credit
- A return, when appropriate
Our goal is customer satisfaction, not rigid rules. Our priority is to make things right with minimal hassle. When possible, we’ll resolve concerns through replacements or alternatives without requiring a return. Return shipping costs will apply if a return is necessary.
No Fixed Return Window
We do not impose a strict return deadline.
Return or resolution requests may be accepted at any time, provided that:
- The request is reasonable
- The product issue is genuine
- The policy is not being abused
We reserve the right to determine the appropriate resolution based on the circumstances of each case.
Returns, Shipping & Fees
Due to the size and nature of wall panels:
- Return shipping costs are the responsibility of the customer unless the product is defective or damaged upon arrival
- Original shipping fees are non-refundable unless the issue is caused by Wallparta
- In some cases, a partial refund or store credit may be offered instead of requiring a physical return
Our team will always aim to minimize inconvenience and unnecessary shipping costs.
Installed or Used Products
Installed, cut, or partially used products may still qualify under the Wallparta Satisfaction Guarantee.
Depending on the situation, resolutions may include:
- Replacement panels
- Partial refund
- Store credit
Full refunds are not guaranteed for installed or used products but may be offered at our discretion.
Exchanges
Exchanges are handled as part of our Satisfaction Guarantee.
If an exchange is approved, replacement items will be shipped once the resolution has been confirmed.
Fair Use Policy
Our Satisfaction Guarantee is designed to protect honest customers and ensure long-term fairness.
We reserve the right to limit or refuse returns, refunds, or exchanges in cases involving:
- Repeated or excessive claims
- Damage caused by misuse, improper installation, or alterations
- Requests inconsistent with prior claims or order history
- Behaviour that suggests abuse of the policy
This helps us continue offering a generous satisfaction guarantee to all customers.
International & Cross-Border Orders
For orders shipped across borders:
- Duties, taxes, and customs fees are non-refundable
- Return shipping costs may be higher and are generally the customer’s responsibility
- In many cases, partial refunds or store credit may be offered instead of physical returns
Damage-Free Delivery Guarantee
Your panels should arrive in perfect condition.
If your order arrives damaged, notify us within 48 hours of delivery with photos, and we will replace the damaged panels at no cost to you.
No stress. No extra fees.
Sample-First Guarantee
Not sure which finish is right? Start with sample panels.
If you purchase sample panels first, we’ll apply the sample cost as a credit toward your full Wallparta order (within a specified timeframe).
This lets you see, feel, and test the panels before making a larger purchase.
Free Design Mockup Guarantee
We offer a free design mockup so you can see how Wallparta will look in your space before you commit.
This service is designed to:
- Eliminate guesswork
- Help you choose the right finish
- Reduce ordering mistakes
There is no obligation to purchase after receiving your mockup.
How to Initiate a Return:
To begin the return process, please contact us at returns@wallparta.com.
Once your return request is approved and if the agreed upon resolution requires shipping back the package then we will provide detailed instructions on how and where to send your package. Please note: returns sent without prior authorization will not be accepted.
Unless the item is defective or damaged, return shipping costs are the sole responsibility of the customer.
Please note that refunds are processed once returned items are inspected and will only be issued to the original credit card that you used when placing your order. Processing times may vary based on payment provider and banking institutions.
Returns must be shipped to the following address:
[2162 Gordon St. Guelph, ON N1L 1G6.]
Contact Us
If you have questions before or after your purchase, our support team is here to help.
We believe great design should come with confidence, and we’re proud to stand behind every Wallparta product.
Wallparta
Design with confidence. Buy without risk.
PANEL DETAILS
Panel Height: 94.49” (7.87 ft)
Panel Width: 23.62” (1.97 ft)
Panel Depth: 0.83” (21 mm)
Panel Coverage: 15.5 sq.ft (1.44 m2)
Slat Width: 1.06” (27 mm)
Slat Depth: 0.47” (12 mm)
Width Between Slats: 0.51” (13 mm)
Back Felt Thickness: 0.35" (9 mm)
Panel Weight: 23.1 lbs. (10.5 kg)
Panel Backing Material: Polyester Felt (100% Recycled Materials)
Panel Core Material: MDF (European EN 13986 - E1 and CARB P2 Compliant)
FORMALDEHYDE EMISSIONS COMPLIANT
Our acoustic slat wood veneer wall panels are manufactured to meet the CARB PHASE 2 and EN 13986 (E1) European Standard for formaldehyde Emissions, making them exceptionally low in formaldehyde content and safe for human health. This compliance guarantees that our panels not only deliver superior acoustic performance and timeless design but also meet stringent environmental and indoor air quality standards. Perfect for homes, offices, and public spaces, they provide peace of mind alongside aesthetic and functional excellence.
FAQs
Is there a time limit on Wallparta returns?
Wallparta does not have a fixed return window. If you’re unhappy with your purchase, contact us and we’ll review your request and work with you to make it right.
Does Wallparta accept returns after installation?
Yes. Installed or partially used panels may still qualify under our Satisfaction Guarantee. Depending on the situation, we may offer a replacement, partial refund, store credit, or another fair resolution.
How do I install these panels?
Installation methods depend on the type of surface. Below are the recommended approaches:
1. Gluing directly onto the wall:
Use a strong grab adhesive for this method.
2. Screwing the panels onto your surface:
Choose the appropriate screw color based on the backing—black screws for black backing and silver or grey screws for grey backing. Secure each panel with at least nine screws, evenly spaced along its width and length. When installing on ceilings, ensure the screws go into ceiling joists and use the correct fixings for your surface.
3. Mounting onto timber battens:
This method is ideal for enhancing sound insulation or creating space for hiding wiring and pipes. For the best sound absorption, fix 45mm timber battens to the wall and attach the panels onto them. Adding sound-absorbing insulation behind the panels can further improve acoustics. These panels are intended for indoor use only.
What surfaces can the panels be installed on?
The panels can be mounted on various surfaces, including brick, concrete, and plasterboard.
How should I clean the panels?
To remove surface dust, use a microfiber cloth. For scuffs or marks, simply wipe them off with a damp cloth.
Can the panels be used outdoors?
No, these panels are not designed for outdoor use.
Are the panels suitable for kitchens and bathrooms?
Yes, they can be installed in these areas as long as they are not exposed to direct water contact. For added durability, we recommend applying an oil finish to the slats.
What type of finish is applied to the panels?
The panels feature a professionally applied premium quality varnish oil finish, ensuring an even, high-quality coating.
How can I conceal the panel edges?
The panels are designed to have an exposed edge, but if you prefer a flush finish, you can trim the excess felt. Since the slats are uniformly colored, cut edges will blend seamlessly with the rest of the panel.
How do I install panels around sockets, windows, or other fixtures?
Installation around wall-mounted fixtures is simple. Use a sharp saw to cut through the slats and a utility knife for the felt, ensuring a precise fit around sockets and windows.
Can wires be hidden behind the panels?
Yes! If you need access to wiring, we recommend mounting the panels on wooden battens.
Can I order samples?
Absolutely! We stand by the quality of our products and want you to be fully confident in your selection. Visit our samples page to order a sample today.
Do you offer custom panel sizes or designs?
We provide a selection of standard sizes that accommodate most projects. These panels can be easily trimmed to fit specific dimensions and seamlessly joined for larger installations.
Questions & Answers
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PRODUCT DESCRIPTION
